Terms And Conditions
Terms and conditions pertaining to your use of www.sutraaya.in
(This document is published in accordance with the provisions of Rule 3(1) of the Information Technology
(Intermediaries Guidelines) Rules, 2011 which require the publishing of the rules and regulations governing the
use and access of website www.sutraaya.in.
1. Introduction
Shruti Veena Creations Private Limited (previously Siya Sarees), started in 2010, having its office at Tulip Purple,
B1-704, Sector – 69, Gurgaon - 122101, Haryana, INDIA (” Firm”, “we”, “us”,” our”) maintains the internet
portal located at www.sutraaya.in (the “site”) for its brand SUTRAAYA. The terms and conditions (“terms”) as
set forth herein below govern the use of the site and the related services provided by the Firm as defined below.
2. User Agreement
These terms and the policies referred to herein applies to your use of the SUTRAAYA site and the services
described here under and constitute to be an agreement between Shruti Veena Creations Private Limited and
you. "Shruti Veena Creations Private Limited/the site/the firm/us/we/our" refers to the website
www.sutraaya.in and "you/user" in these terms, means you the user of the Site. Use of the services and the
site constitutes acceptance and acknowledgement of this user agreement (the terms).
3. Agreement Period
This Agreement begins when you first login SUTRAAYA by logging in with your Facebook or Google account or
by any other way and would remain in effect indefinitely unless terminated as provided in the termination
clause herein below.
4. Eligibility
The service as defined herein below is available only to users above the age of 18 years and those who are
competent to enter into legally binding contracts under the Indian Contract Act, 1872. The service is not
available to any users suspended or removed from the system by Shruti Veena Creations Private Limited for
any reason. Users may not have more than one account. Maintaining more than one account by a user shall
amount to fraudulent act on part of the user and attract actions against such user in accordance with these
terms. Additionally, users are prohibited from selling, trading, or otherwise transferring your Shruti Veena
Creations Private Limited account to another party. If you do not qualify, you may not use the Service or the
Site. Shruti Veena Creations Private Limited owns no responsibility in any manner over any dispute arising out
of transactions by any third party using your account/e-mail provided by you to the Firm or payments made by
your credit card by any third party.
5. Privacy Policy
Shruti Veena Creations Private Limited is committed to safeguarding your privacy online. Please review
our Privacy Policy.
6. Modified Terms
Shruti Veena Creations Private Limited reserves the right to revise, amend or modify these terms as and when
necessary or desirable without prior notification to you. Such changes may include, among other things, the
adding of certain fees or charges. It is suggested to you that you re-read this important notice containing the
Terms and Privacy Policy from time to time in order that you stay informed as to any such changes. By
continuing the use of Shruti Veena Creations Private Limited services, you are impliedly agreeing to the Terms
and Privacy Policy expressed therein. Any such deletions or modifications shall be effective immediately upon
the Firm’s posting thereof. Any use of the Site and /or services by User after such notice shall be deemed to
constitute acceptance by the User of such modifications.
7. Description of Services
Shruti Veena Creations Private Limited provides users, after registration (and/or login), an access to the site
through the account created to browse and purchase certain products listed for sale on the site. Shruti Veena
Creations Private Limited shall also provide such other services, including sale of Products, as may be included,
removed and/or modified by Shruti Veena Creations Private Limited from time to time (the "Service").
8. Order Placement
All orders shall be placed by a user by signing/logging in on the site. It is hereby clarified that Shruti Veena
Creations Private Limited shall have the sole right to accept or reject order placed for a product by a user. Once
an order is approved by Shruti Veena Creations Private Limited, the user, placing such order shall receive a
confirmation from Shruti Veena Creations Private Limited in relation to the acceptance of his/her order. The
products ordered will be delivered in accordance with delivery clause hereunder. It is explicitly agreed by you
that you shall not avail the services and/or access and use the site for any other purposes except for your
personal use. It is hereby clarified that the products may appear different in color and style than as displayed
on the Site. The size and measurements may vary depending on the products.
9. Restriction on Placement of Orders
Shruti Veena Creations Private Limited may impose limitation or restriction on the maximum number of orders
placed by a single user for any of the products listed on the site through his/her account. Shruti Veena Creations
Private Limited further has the right to cancel any order placed by the user or prohibit any user from purchasing
any of the products (s) listed for sale, for any reason, including but not limited to any likelihood that the user,
as per Shruti Veena Creations Private Limited's discretion, will abuse the services or any of the reasons or
circumstances specified in the Cancellation Clause hereunder.
10. Payment
In case of sale of a product, the user hereby agrees to pay the sale price as specified on the site for every order
placed by such user to purchase a product listed for sale on the site ("Sale Price") and the delivery charges as
may be displayed on the site for each of the products, if applicable, from time to time. It is clarified that the
Sale Price is exclusive of any taxes, fees, duties or any other charges that the user is required to pay under the
applicable law. All/any such tax or charge, as is payable by the user, shall be paid directly by the user. It is
further clarified that upon confirmation of an order for sale as the case may be, for a product placed by a user,
Shruti Veena Creations Private Limited becomes authorized by the user to immediately charge the applicable
Sale Price, as the case maybe, along with the delivery charges, if applicable, on the credit card/debit card of
the user registered with the site. The user hereby undertakes and agrees that all payment details in relation to
the credit card/debit card registered by the user on the site and being used to place an order for a product, for
sale above, shall be valid and accurate. It is agreed that Shruti Veena Creations Private Limited reserves the
right to take, at its discretion, any legal action if the payment details are found to be invalid or inaccurate.
11. Mode of Payment
The payment of the Sale Price, as the case maybe, in relation to the order, shall be made by the user through
any of the payment methods available on the site. By making such payment, you explicitly authorize Shruti
Veena Creations Private Limited or its authorized representatives to charge the applicable Sale Price, as the
case may be, or any other amounts, including damages and penalties, as may be due and payable by you to
Shruti Veena Creations Private Limited, through such payment method as may be availed by you. It is clarified
that by placing an order for any product on the site and authorizing Shruti Veena Creations Private Limited to
charge the Sale Price, as the case may be, or any other amounts, including damages and penalties, as may be
due and payable by you to the Site Owner, you are entering into a binding agreement with the Site Owner.
12. Credit/Debit Card Details
You agree, understand and confirm that the credit/debit card details provided by you for availing of services
on Shruti Veena Creations Private Limited will be correct and accurate and you shall not use the credit/debit
card which is not lawfully owned by you, i.e. in a credit/debit card transaction, you must use your own
credit/debit card. You further agree and undertake to provide the correct and valid credit/debit card details to
Shruti Veena Creations Private Limited. Further the said information will not be utilized and shared by Shruti
Veena Creations Private Limited with any of the third parties unless required for fraud verifications or by law,
regulation or court order. Shruti Veena Creations Private Limited will not be liable for any credit/debit card
fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be
exclusively on you.
13. Delivery and Shipping of Products
All deliveries will be through Shruti Veena Creations Private Limited itself or through our shipping partners,
which may change from time to time at our discretion. The shipping method used will be at the discretion of
Shruti Veena Creations Private Limited. Shruti Veena Creations Private Limited shall deliver the products
ordered by a user including the size, color and design on or before the delivery date. We will provide you with
information about estimated delivery and arrival times of our products through the site or any other way of
communication. It is hereby clarified that in the event a product ordered by you is not available, Shruti Veena
Creations Private Limited shall take reasonable efforts to notify you of such unavailability and you shall have
the right to order a replacement product. In case of products purchased under the sale segment of the site the
delivery time shall be 07 days. Shruti Veena Creations Private Limited may deliver the products to user
on/before 07 days, in that eventuality Shruti Veena Creations Private Limited will inform the user about the
estimated delivery day by sms/email or any other way of communication. In case Shruti Veena Creations
Private Limited is unable to deliver the confirmed order(s) as mentioned hereinabove and the payment for
such order(s) has been made by you through your credit/debit card, the amount paid by you while placing the
order(s) on the site will be reversed back in your card account within a reasonable time.
14. Receipt of Product
The products shall be shipped to the shipping address provided by you at the time of placing an order ("Shipping
Address"). It is clarified that the Shipping Address provided by you shall be accurate and secured and that Shruti
Veena Creations Private Limited shall not be liable for any delay in delivery if such Shipping Address is found to
be inaccurate or insecure at the time of delivery of the product. In the event the Shipping Address is found to
be inaccurate or insecure, additional delivery charges, as may be computed at the sole discretion of Shruti
Veena Creations Private Limited, shall be paid by you.
15. Cancellation of an Order (Cancellation Clause)
i. Cancellation by Shruti Veena Creations Private Limited
Shruti Veena Creations Private Limited reserves the right, at its sole discretion, to refuse or cancel any order
for any product(s) for sale made by the user which Shruti Veena Creations Private Limited is unable to accept
for various reasons such as the product being no longer available or being temporarily unavailable; limited
quantities of the identified product(s) being available for buying by the user registered on the site and the same
product having been ordered by another user prior to your order; a problem(s) is identified by Shruti Veena
Creations Private Limited in relation to the payment made by the user for any product displayed on the site;
inaccurate or insufficient shipping address or other inaccurate detail(s) have been provided by the user at the
time of placing an order of any product; the product is requested to be delivered at a location where Shruti
Veena Creations Private Limited does not cater or is otherwise inaccessible; or there are inaccuracies, defect
or errors in the identified product (s) or its pricing information; or any malpractice or abuse is identified by
Shruti Veena Creations Private Limited on part of the user while placing any order for a product or any
malpractice or abuse by the user of the Services rendered by Shruti Veena Creations Private Limited or any
other reason. Shruti Veena Creations Private Limited may also require additional verification or information
before accepting any order placed by you. Shruti Veena Creations Private Limited will contact you on the details
provided by you during your registration on the site, subject to these terms, if all or any portion of your order
is cancelled or if additional information is required by us to accept your order. If your order is cancelled after
your credit card/debit card/account has been charged, the sale price, as the case maybe, shall be reversed back
in your card/debit card/account in a time span as may be considered reasonable by Shruti Veena Creations
Private Limited.
ii. Cancellation by USER
Shruti Veena Creations Private Limited reserves the right to accept or reject requests for cancellation for any
reason. Requests for cancellation of order will be entertained only till the time Shruti Veena Creations Private
Limited has not dispatched the products. After the product(s) leave the warehouse no cancellation request will
be entertained. The user shall send the cancellation request by emailing Shruti Veena Creations Private Limited
at hey@sutraaya.in. The time at which any order is made by you for any of the product (s) shall be recorded by
Shruti Veena Creations Private Limited at its sole discretion and such time shall not be disputed by you. The
user agrees not to dispute the decision made by Shruti Veena Creations Private Limited in relation to the
determination of the applicable cancellation fee and accept Shruti Veena Creations Private Limited’s decision
made in response to any cancellation request made by the User. It is hereby clarified that Shruti Veena
Creations Private Limited shall not accept the cancellation of orders placed by a user for purchasing products
listed for sale on the site and all such orders shall be final and binding on the user placing such orders. It is
further clarified Shruti Veena Creations Private Limited owes no liability to the user for citing any reason for
cancelling any order made by the user.
16. Return of Products (Return Clause)
It is hereby clarified that Shruti Veena Creations Private Limited shall not accept any request for return of
product(s) by a user for purchased products listed for sale on the site unless the product received is damaged
or defected with a mandatory unboxing video and photos for unused product in original condition and all such
orders shall be final and binding on the user placing such orders. It is explicitly clarified Shruti Veena Creations
Private Limited owes no liability to the user for any damage whatsoever caused in case of returning any order
made by the user.
17. Refunds
In the event of any cancelation(s) and/or return(s) subject to clause 15 and 16 herein above, the refund(s) to
be made by Shruti Veena Creations Private Limited to the User of the Delivery Charge and/ or any other
charge(s) after deductions, if any would be made within 15- 45 days from the date of cancellation and/ or the
return, depending upon the Bank/Payment Gateway Policies of Shruti Veena Creations Private Limited and the
user, respectively. All the refunds to be made are done through the Third-Party Payment Gateways engaged
by Shruti Veena Creations Private Limited. However, Shruti Veena Creations Private Limited shall not be liable
in any manner, if there is any delay/ failure in the processing of the refund to be made to the user, instead it is
the liability and responsibility of the Third-Party Payment Gateways. It is hereby stated that Shruti Veena
Creations Private Limited will take reasonable steps to get the refunds processed in a timely manner, but, it
cannot guarantee the same.
18. Delay in Service
It is clarified that the services and/or the site may involve deficiencies, including but not limited to omissions,
interruptions, loss of data, and inaccuracies, delay in delivery and Shruti Veena Creations Private Limited shall
not have any liability on occurrence of such deficiencies in the operation of the Services and/or the site,
including but not limited to any omission, interruption, loss of data, in accuracy and delay in delivery that may
be experienced by you at the time of browsing or ordering any product displayed on the site. Shruti Veena
Creations Private Limited hereby disclaims any liability or responsibility for such deficiencies. Shruti Veena
Creations Private Limited shall put reasonable efforts to ensure smooth operation of the service and/or the
site however, it does not guarantee against the possibility of any of the identified deficiencies in the Services
and/or the site. You acknowledge that Shruti Veena Creations Private Limited may direct any precautions to
you for ensuring that there is no breach of security and integrity of the site and on such directions, you shall
provide the necessary support to Shruti Veena Creations Private Limited. Shruti Veena Creations Private
Limited disclaims any responsibility for a loss that may be incurred by you due to any failed or incomplete
transaction on the site.
19. Pricing Information in Case of Sale
Shruti Veena Creations Private Limited strives to provide you with the best prices possible on products and/or
services you buy from us, however, Shruti Veena Creations Private Limited does not guarantee that the price
will be the lowest in the city, region or geography. Prices and availability are subject to change without any
prior notice. The prices mentioned on the site are not subject to comparison with the same or similar product(s)
and/or service(s) available through any online or offline sale. The pricing is subject to Shruti Veena Creations
Private Limited pricing policy and the prices shall be determined only at Shruti Veena Creations Private
Limited's sole discretion. While Shruti Veena Creations Private Limited strives to provide accurate product and
pricing information, pricing or typographical errors may occur. In the event that a product is listed at an
incorrect price or with incorrect information due to an error in pricing or product information, Shruti Veena
Creations Private Limited may, at its discretion, either contact you for instructions or cancel your order and
notify you of such cancellation. Shruti Veena Creations Private Limited will have the right to modify the price
of the product and contact you for further instructions using the e-mail address or telephone number provided
by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that
Shruti Veena Creations Private Limited accepts your order the same shall be debited to your credit card account.
The payment may be processed prior to Shruti Veena Creations Private Limited's dispatch of the product that
you have ordered. If we have to cancel the order after the payment has been processed, the said amount will
be reversed back to your credit card account.
20. Coupons Redemption
Shruti Veena Creations Private Limited reserves the right to change/modify/add/delete any of the terms and
conditions prevailing on the different promotional schemes (including but not limited to refer-a-friend and
other types of coupons/ vouchers) it introduces in market from time to time. Shruti Veena Creations Private
Limited at its discretion can withdraw a particular scheme from the website or market. In addition to the above
Shruti Veena Creations Private Limited has a sole discretion to withdraw or terminate any coupon issued to
any user at any time. In case of any query please contact us on hey@sutraaya.in.
21. Offer, Schemes and Contest
Shruti Veena Creations Private Limited shall from time to time introduce various offers, schemes or contests
at different times. The terms and conditions for such offers, schemes or contests shall be separately available
on the site or shall be notified to the user through mailers. Shruti Veena Creations Private Limited reserves the
right to discontinue any offer, scheme and/or contest at any time without any prior notice. Any
offer/scheme/contest accepted by the user is with a prior condition that Shruti Veena Creations Private Limited
may withdraw the said offer at any time without any prior notice to the user. Shruti Veena Creations Private
Limited is under no obligation to wait for completion of user’s offer period before withdrawing such offer.
Further, Shruti Veena Creations Private Limited is under no obligation to pay any refund or charge for the
remaining offer period, if any. In the event of any conflict between these terms and the terms and conditions
pertaining to any offers, schemes or contests, such terms and conditions shall prevail. While participating
and/or benefitting out of these offers, schemes or contests you hereby agree to release and hold Shruti Veena
Creations Private Limited (and its officers, directors, agents, subsidiaries, affiliates, joint ventures, and
employees) harmless from any claim or demand, including but not limited to reasonable attorneys' fees, or
arising out of or related to your participation in the said offers, schemes or contests.
22. License and Access
Shruti Veena Creations Private Limited grants you a limited license to access and make personal use of the site
and the Service. This license does not include any downloading or copying of account information for the
benefit of another vendor or any other third party; caching, unauthorized hypertext links to the site and the
framing of any content available through the site uploading, posting, or transmitting any content that you do
not have a right to make available (such as the intellectual property of another party); uploading, posting, or
transmitting any material that contains software viruses or any other computer code, files or programs
designed to interrupt, destroy or limit the functionality of any computer software or hardware or
telecommunications equipment; any action that imposes or may impose (in Shruti Veena Creations Private
Limited’s sole discretion) an unreasonable or disproportionately large load on Shruti Veena Creations Private
Limited's infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You
may not bypass any measures used by Shruti Veena Creations Private Limited to prevent or restrict access to
the site. Any unauthorized use by you shall terminate the permission or license granted to you by Shruti Veena
Creations Private Limited.
23. User Account and Security
In consideration of your use of the site, you represent that you are of legal age to form a binding contract and
are not a person barred from receiving services under the laws as applicable in India. You also agree to provide
true, accurate, current and complete information about yourself as prompted by the site's registration form. If
you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue,
inaccurate, not current or incomplete), or Shruti Veena Creations Private Limited has reasonable grounds to
suspect that such information is untrue, inaccurate, not current or incomplete, Shruti Veena Creations Private
Limited has the right to suspend or terminate your account and refuse any and all current or future use of the
site (or any portion thereof). If you use the site, you are responsible for maintaining the confidentiality of your
account and password including cases when it is being used by any of your family members, friends or relatives,
whether a minor or an adult. You further agree to accept responsibility for all transactions made from your
account and any dispute arising out of any misuse of your account, whether by any family member, friend,
relative, any third party or otherwise shall not be entertained by Shruti Veena Creations Private Limited.
Because of this, we strongly recommend that you exit from your account at the end of each session. You agree
to notify Shruti Veena Creations Private Limited immediately of any unauthorized use of your account or any
other breach of security. Shruti Veena Creations Private Limited reserves the right to refuse service, terminate
accounts, or remove or edit content in its sole discretion.
24. Fraudulent Transactions
Our fraud detection team constantly monitors the user's account in order to avoid fraudulent accounts and
transactions. Users with more than one account or availing referral vouchers fraudulently shall be liable for
legal actions under law and Shruti Veena Creations Private Limited reserves the right to recover the cost of
goods, collection charges and lawyers’ fees from persons using the site fraudulently. Shruti Veena Creations
Private Limited reserves the right to initiate legal proceedings against such persons for fraudulent use of the
site and any other unlawful acts or omissions in breach of these terms. In the event of detection of any
fraudulent or declined transaction, prior to initiation of legal actions, Shruti Veena Creations Private Limited
reserves the right to immediately delete such account and dishonor all past and pending orders without any
liability. For the purpose of this clause, Shruti Veena Creations Private Limited shall owe no liability for any
refunds.
25. Customer Dispute Resolution in Case of Sale of Coupons
Shruti Veena Creations Private Limited may provide deals pertaining to any services and the same shall be
redeemed by you through coupons ("Coupons") sold through the site. The Coupons sold through the site may
be in the form of vouchers. In case any query pertaining to the use of Coupon/Deals, the user should notify or
submit a request within 15 (fifteen) days from the date of purchase of the Deal or Coupon. Shruti Veena
Creations Private Limited will investigate and take reasonable steps to resolve and assist the user. If you fail to
contact us within a period of 15 (fifteen) days, your order shall be deemed to be accurate and you hereby waive
any right to dispute the order with Shruti Veena Creations Private Limited. The Firm can decline to entertain
requests after due consideration. Issues or concerns highlighted by any person/party other than the Customer
will not be considered a bona fide dispute.
26. Information by the User for Lost, Stolen, Misused or Mutilated Coupon
The user must notify Shruti Veena Creations Private Limited immediately if the Coupon is lost, stolen, mutilated,
not received or if the customer suspects that the Coupon is being used without his/her consent. In the case of
loss or theft of the Coupon, the user must call us at the numbers provided on the site during our hours of
operation or email us at hey@sutraaya.in. Shruti Veena Creations Private Limited on the receipt of this
information will act per its standard operating procedures. If the lost Coupon is subsequently received by the
user, it should be destroyed and must not be used. Only the replacement/new Coupon issued by Shruti Veena
Creations Private Limited can be used.
27. Charge
As on date the content on the Shruti Veena Creations Private Limited site is free of charge, Shruti Veena
Creations Private Limited reserves the right to begin charging the users to access certain/all features or content
at any time, without advance notice and at our sole discretion.
28. Limitation of Liability
In no event will Shruti Veena Creations Private Limited, its employees, officers, directors, affiliates or agents
liable to you on any legal theory for any incidental, direct, indirect, punitive, actual, consequential, special,
exemplary or other damages, including without limitation, loss of revenue or income, lost profits, pain and
suffering, emotional distress, cost of substitute goods or services, or similar damages suffered or incurred by
you or any third party that arise in connection with the website or service (or the termination thereof for any
reason), even if the Shruti Veena Creations Private Limited has been advised of the possibility of such damages.
The Shruti Veena Creations Private Limited site shall not be responsible or liable whatsoever in any manner for
any content posted on the site (including claims of infringement relating to content posted on the website, for
your use of the website and services, or for the conduct of third parties whether on the site, in connection with
the services or otherwise relating to the website or services.
29. Indemnification
You shall indemnify and hold harmless Shruti Veena Creations Private Limited, its subsidiaries, affiliates and
their respective officers, directors, agents and employees, from any claim or demand, or actions including
attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms
or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a
third party.
30. Electronic communication
When you use the site or send emails to Shruti Veena Creations Private Limited, you are communicating with
Shruti Veena Creations Private Limited electronically. You consent to receive communications from Shruti
Veena Creations Private Limited electronically. Shruti Veena Creations Private Limited will communicate with
you by email, SMS or by posting notices on the site. You agree that all agreements, notices, disclosures and
other communications that we provide to you electronically satisfy any legal requirement that such
communications be in writing. You shall be governed by the Information Technology Act, 2000 along with the
allied Rules.
31. Disclaimer of Warranty
All content, products, and services on the site, or obtained from a website to which the site is linked (a "linked
site") are provided to you "as is" without warranty of any kind either express or implied including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose, title, noninfringement, security or accuracy. All warranties, if any, relating to the product and services would be provided
by the manufacturer/supplier of such product and not by Shruti Veena Creations Private Limited. Any claim in
relation to the same should be raised against respective manufacturer/supplier and not Shruti Veena Creations
Private Limited in any case whatsoever. Shruti Veena Creations Private Limited does not endorse and is not
responsible for (a) the accuracy or reliability of any opinion, advice or statement made through the site by any
party other than Shruti Veena Creations Private Limited, (b) any content provided on linked sites or (c) the
capabilities or reliability of any product or service obtained from a linked site. Other than as required under
applicable consumer protection law, under no circumstance will Shruti Veena Creations Private Limited be
liable for any loss or damage caused by a user's reliance on information obtained through the site or a linked
site, or user's reliance on any product or service obtained from a linked site. It is the responsibility of the user
to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through
the site, or obtained from a linked site. Please seek the advice of professionals, as appropriate, regarding the
evaluation of any specific opinion, advice, product, service, or other content.
32. Third Party Links
The Shruti Veena Creations Private Limited site may contain hypertext links to websites operated by parties
other than Shruti Veena Creations Private Limited. Such links are provided for user's reference only. The Shruti
Veena Creations Private Limited does not control such websites and is not responsible for their content. Shruti
Veena Creations Private Limited’s inclusion of any hypertext links to such websites does not imply any
endorsement of the material on such websites or any association with their operators. Shruti Veena Creations
Private Limited is not responsible for and will not be liable for damages caused either entirely or partially by
the actions of any third parties.
33. Intellectual Property
Except in situations where it is specifically mentioned or an adverse reference is made or any proprietary stuff
is held by a third party and so, out rightly mentioned, Shruti Veena Creations Private Limited owns all
Intellectual property rights for the website, admitting, without restriction, any and all rights, title and concern
in and to first publication related rights, privileged rights, public service exemplars, trademarks, brand names,
service marks, aims, technical knowledge, trade secrets and inventions (whether patentable or not), goodwill,
source reference, higher order tags, information, text, matter, artwork, icons, and hotlinks. The user agrees to
not use, multiply or administer any content from the site belonging to Shruti Veena Creations Private Limited
without getting an earlier authority from Shruti Veena Creations Private Limited. Each of the products listed
on this site are owned by Shruti Veena Creations Private Limited. The copyright and the design right of the
products listed on this site are owned by the specific designer, as the case may be, and Shruti Veena Creations
Private Limited does not own the copyright and design rights associated with any of the product. All
photographs used on this website are the copyright of Shruti Veena Creations Private Limited. Shruti Veena
Creations Private Limited has undertaken its best efforts to ensure that the products listed on this site are
authentic and original works of the specified designer. In any event if the user or any party believes that the
products listed are not original works of arts which Shruti Veena Creations Private Limited believes to be, Shruti
Veena Creations Private Limited holds no responsibility whatsoever for the same, user has an option of
returning such product and requesting for the refund. The user shall not make any negative, defamatory or
derogatory comment(s), statement(s), review(s) about the Shruti Veena Creations Private Limited, the brand
name and/ or the domain name, or otherwise engage in any conduct or action that might tarnish the image,
goodwill or the reputation of Shruti Veena Creations Private Limited. If you or any party is of the opinion that
any of the products displayed on the site infringes your copyright, a request may be made to Shruti Veena
Creations Private Limited, on the details provided on the site, for removal of the said product from the site.
The request shall be accompanied with a statement identifying the product which is alleged to have infringed
your copyright and a statement declaring that the claims made by you are in good faith and accurate. On the
receipt of such request and verification of the alleged infringement, Shruti Veena Creations Private Limited
may, at its sole discretion, remove such product from the site or take any other action as it may deem fit.
34. Confidentiality
User hereby agrees that user will use the services for personal use only. User may not register for or use our
service to monitor or test its performance or for other benchmarking or competitive purposes.
35. Entire User Agreement
This User Agreement constitutes the entire agreement of the parties with respect to the subject matter hereof
and supersedes and cancels all prior and contemporaneous agreements, claims, representations and
understandings of the parties, whether written or oral, in connection with the subject matter hereof.
36. Prohibitions
You must not misuse this site. You will not: commit or encourage a criminal offense; transmit or distribute a
virus, Trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of
confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause
annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited
advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance
or functionality of any computer facilities of or accessed through this Website. Breaching this provision would
constitute a criminal offense and Shruti Veena Creations Private Limited will report any such breach to the
relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or
damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that
may infect your computer equipment, computer programs, data or other proprietary material due to your use
of this site or to your downloading of any material posted on it, or on any site linked to it.
37. Termination and Survival of Terms After
Shruti Veena Creations Private Limited may terminate this Agreement at any time. Without limiting the
foregoing, Shruti Veena Creations Private Limited shall have the right to immediately terminate any passwords
or accounts of the user in the event of any conduct by the user which Shruti Veena Creations Private Limited,
in its sole discretion, considers to be unacceptable, or in the event of any breach by the user of this Agreement.
Notwithstanding any other provisions of these terms, or any general legal principles to the contrary, any
provision of these terms that imposes or contemplates continuing obligations on a party will survive the
expiration or termination of these terms.
38. Invalidity and Severability
If any provision of this Agreement shall be found by any court or administrative body of competent jurisdiction
to be invalid or unenforceable the invalidity or unenforceability of such provision shall not affect the other
provisions of this Agreement and all provisions not affected by such invalidity or unenforceability shall remain
in full force and effect. The parties hereby agree to attempt to substitute for any invalid or unenforceable
provision a valid or enforceable provision which achieves to the greatest extent possible the economic legal
and commercial objectives of the invalid or unenforceable provision.
39. Assignability
User may not assign this Agreement, or any of the rights or obligations hereunder, without Shruti Veena
Creations Private Limited’s prior written consent. Shruti Veena Creations Private Limited may freely assign all
or any part of this User Agreement and delegate all or any part of our obligations hereunder to, and may
substitute Shruti Veena Creations Private Limited, any third party, any successor, any assign in our discretion
without notice to and without consent of user. Any attempted assignment or transfer by the user in violation
of this Clause will be null and void.
40. Waiver
Waiver of any default shall not be deemed to be a waiver of any subsequent default. Waiver of breach of any
provision of this Agreement shall not be deemed to be a waiver of any other or subsequent breach and shall
not be construed to be a modification of the terms of this Agreement unless stated to be such in writing signed
by the Shruti Veena Creations Private Limited. In addition to the above, Shruti Veena Creations Private Limited’s
failure to insist upon strict performance of any provision of this Agreement does not mean that Shruti Veena
Creations Private Limited is waiving any of its rights under this Agreement.
41. Notice and Communications
All notices, requests and other communications required or permitted to be given hereunder shall be sent
to hey@sutraaya.in, if to Shruti Veena Creations Private Limited, if to user, it shall be to the email address
and/or postal address registered with Shruti Veena Creations Private Limited.
42. Contract Interpretation
The headings used in this user Agreement do not affect the interpretation of this Agreement. "Or" is not be
exclusive in its meaning. "Including" means "including, but not limited to". Unless the context otherwise
requires, words in the singular number or in the plural number shall each include the singular number or the
plural number. All pronouns include the masculine, feminine, and neuter pronoun forms. The headings are
included for convenience only and will not limit or otherwise affect these terms herein and shall not be given
any legal import.
43. Remedies for Violations
Shruti Veena Creations Private Limited reserves the right to seek all remedies available at law and in equity for
violations of these terms, including but not limited to the right to block access from a particular internet address
to this site and any other site that may deem fit.
44. No Injunctive Relief
In no event shall User seek or be entitled to rescission, injunctive or other equitable relief, or to enjoin or
restrain the operation of the Service, exploitation of any advertising or other materials issued in connection
therewith, or exploitation of the Services or any content or other material used or displayed through the
Services.
45. Governing Law and Jurisdiction
These Terms and Conditions and the relationship between you and Shruti Veena Creations Private Limited will
be governed by the laws as applicable in India. Any disputes will be handled in the competent courts of Haryana,
India.