Q1. What kind of products does Sutraaya offer?

Sutraaya offers thoughtfully crafted women’s ethnic wear including sarees, suits, lehengas and
festive ensembles that celebrate Indian textiles, craftsmanship, and timeless elegance.

Q2. Are your products handwoven or handcrafted?

Many of our pieces are handwoven or handcrafted by skilled artisans across India. Specific
details are mentioned on each product page.

Q3. Do you use natural or sustainable fabrics?

Yes. We consciously work with natural and responsibly sourced fabrics wherever possible, while
supporting ethical production practices.

Q4. Will the product look exactly like the images?

We strive for accurate representation. Minor variations in color, weave, or motif are natural
and part of handcrafted beauty.

Q5. Do you offer size customization or stitching?

Customization and stitching availability are mentioned on individual product pages. You may
also reach out to us for special requests.

Q6. How do I choose the right size?

Each product page includes a detailed size guide. If you need assistance, our support team is
happy to help.

Q7. Where do you ship?

We ship across India and to select international destinations.

Q8. How long will it take to receive my order?

Domestic orders are typically delivered within 5–10 working days. International delivery
timelines vary by location.

Q9. Are there any shipping charges?

Shipping charges, if applicable, are clearly mentioned at checkout.

Q10. What is your return or exchange policy?

We accept returns or exchange only if the product received is defected or damaged, with an
unboxing video and photos for unused products in original condition. Please refer to our
Returns Policy for details.

Q11. Can customized products be returned?

Customized or stitched products are non-returnable unless there is a manufacturing defect.

Q12. What payment methods do you accept?

We accept UPI, credit/debit cards, net banking, wallets, and other secure payment options.

Q13. Is my payment information safe?

Absolutely. All transactions are processed through secure and encrypted payment gateways.

Q14. Who makes Sutraaya’s garments?

Our garments are crafted by experienced artisans and partner clusters across India, preserving
traditional skills and livelihoods.

Q15. How does Sutraaya support artisans and sustainability?

We focus on fair sourcing, ethical practices, and long-term partnerships that empower artisans
and promote responsible fashion.

Q16. How can I contact Sutraaya for assistance?

You can reach us via email, Facebook or Instagram. Our support details are available on the
Contact Us page.

Q17. Can I track my order?

Yes. Once your order is shipped, you’ll receive tracking details via email or SMS.

Q18. Are your products suitable for gifting?

Yes. Our products make thoughtful gifts and are carefully packaged to ensure a beautiful
unboxing experience.

Q19. Do you offer bulk or wedding orders?

Yes, we accept bulk, trousseau, and wedding orders. Please contact us for personalized
assistance.

Q20. How should I care for my ethnic wear?

Dry-clean is only recommended.